Frequently Asked Questions
Why won't my payment go through?
Sometimes payments fail due to incorrect card details, insufficient balance, or issues with your bank. If you’re using Cash on Delivery (COD), make sure your order details are correct. For card payments, double-check your information or contact your bank. You can also reach Rumea Support for help anytime.
How Long Will It Take To Get My Package?
Most orders are delivered within 3–7 working days across Pakistan, depending on your location and the courier service. You’ll receive a tracking number once your order has been shipped.
Do You Ship Internationally?
Currently, Rumea only delivers within Pakistan. We are working to expand soon, in shaa Allah.
What Shipping Methods Are Available?
We offer Standard Delivery through trusted courier partners across Pakistan. In some major cities, we also provide Express Delivery. Available options and charges will be shown at checkout.
What Payment Methods Are Accepted?
Rumea accepts the following payment options within Pakistan: Cash on Delivery (COD) Debit & Credit Cards (Visa, MasterCard) Bank Transfer (where available)
Is Buying On-Line Safe?
Yes. Rumea uses SSL encryption and trusted Pakistani payment providers to make sure your details are always secure. Your information will never be shared with anyone.
How do I place an Order?
Browse products on our store. Add your favorite items to the cart. Go to checkout and fill in your delivery details. Select your payment method and confirm your order. You’ll get a confirmation via email or SMS.
Do I need an account to place an order?
No, you can checkout as a guest. But creating an account makes it easier to track orders, save addresses, and shop faster next time.
Who should I to contact if I have any queries?
You can contact our support team anytime at rumeastore@gmail.com or through live chat on our website. We’re available 24/7 to assist you.
How Can I Cancel Or Change My Order?
You can cancel or make changes within 12 hours of placing your order by contacting us. After your order is processed or shipped, cancellation may not be possible.
How Do I Track My Order?
Once shipped, you’ll receive a tracking number via SMS or email. You can use it to check your delivery status on the courier’s website.
How Can I Return a Product?
If you’re not happy with your purchase, you can request a return within 7 days of delivery. The item must be unused and in its original packaging. Please check our Return & Refund Policy for details.